What is Fulfillment by BuyNatural (FBN)?


You sell it, we ship it. With Fulfilment by BuyNatural (FBN), you store your products in BuyNatural's fulfilment centre and we pick, pack, ship, and provide customer service for these products. With advanced fulfilment software and warehouse practices, FBN can help you save time, make money, scale your business and reach more customers.


Getting Started With FBN

You’ll have the choice of FBN as a fulfilment option when you sign up to sell on BuyNatural. Just select one of our FBN Managed Selling Plans and you can forget about packing, shipping and providing customer service for individual products. Simply send some products to our fulfilment centre wand our expert team will handle things from there.

The Advantages of BuyNatural FBN

Our services let your business scale quickly

Our fulfillment center is built with your inventory in mind, and there's no minimum for the number of products you send. We handle the details to save you time, so you can focus on your business. FBN’s specialized services can help you grow your business without new investments in capital or staffing:

It's cost-effective

Pay as you go. You are charged for storage space and the orders we fulfill. The cost of each order includes the shipping cost, a box fee and a pick/pack fee. Our pick/pack fees are as little as $3.50 when we pack over 100 orders a month for you. You can leverage FBN for Multi-Channel Fulfilment where FBN will take care of all your online orders, from wherever they’re placed — both through your BuyNatural Marketplace Store and on other sales channels.

Customers get BuyNatural's trusted customer service and returns.

Let the BuyNatural customer service team manage your customer inquiries, refunds, and returns for your FBN orders.

  • FBN customer support: Customers can contact our customer support to request a refund, exchange or report lost deliveries. This service is provided at no extra charge to you, with the exception of the Returns Processing Fee. When you use FBN, your time can be spent growing your business or taking a vacation, rather than managing customer service
  • FBN returns: For orders from the BuyNatural Marketplace, we will manage all customer service associated with fulfillment of your orders. Our online help centre provides customers with help and information pages and details about how to contact us in case of concerns. If the customer wants to return a product, we direct them to our convenient online returns page to move this request forward. These returns are in complience with the FBN and BuyNatural Marketplave customer returns policies.


FBN inventory management


FBN Dashboard

Your FBN Dashboard displays your Inventory as well as orders and their fulfilment status. Be sure to check regularly - a low score could lead to overage fees and limit your ability to send more inventory.

Manage inventory

Optimize your inventory levels by knowing when to mark down or remove your products. Let the FBN team help you control stock levels and not over invest in products that don't sell through or age. The BuyNatural Marketing Services team can assist in building a campaign to help drive sales or run a promotion to sell stock out.