Seller best practices

Here are 10 tips that can help you be successful in selling on BuyNatural.

Use unique standard identifiers:

Use unique standard identifiers (GTIN/UPC/EAN/ISBN) when creating product detail pages. Make sure your product description and condition notes are clear and helpful to buyers. It is important that buyers get exactly the product described on the detail page where you place your listing.

Check for orders daily:

If you are on a “Referral’ Seller Plan then it is important to check your orders at least once a day so that you can arrange to ship promptly.  If you have signed up for order notifications, we will email you when you have a sale, but emails are unreliable and can be caught by spam filters. That is why we recommend checking for orders on your Seller Dashboard. Under the Orders link you can view a list of orders.

Confirm when you ship:

BuyNatural charges the buyer’s credit card only after shipment is confirmed. Once an order is placed, you are responsible for confirming shipment within the time that you specified in your shipping settings. (The default is two business days.) To do this, on the Orders link click the Confirm Shipment button.

Check your inventory regularly:

Keep an eye on the quantity of inventory you have in stock, especially if you sell in multiple channels. Customers who submit orders for products that turn out not to be in stock are likely to leave negative feedback. If you get into this situation, the best move is to quickly inform the buyer and, if appropriate, offer to compensate them for their trouble.

Provide the best pricing:

BuyNatural shoppers are always looking for the best deals and are more inclined to purchase items that are on promotion or sale. Also, the Internet makes price comparison very simple so don’t have inconsistent pricing across multiple sales channels.

Be sure to align your shipping and fulfillment policies:

The best way to avoid disappointing buyers is to set expectations and then meet them. When creating your shipping policy clearly let customers know how often orders are processed, how frequently you ship, the carriers you use, and how to contact you with shipping-related questions. Buyers will be disappointed if their item arrives late or the item is damaged; this can lead to negative feedback, refunds, or A-to-z guarantee claims, all of which may have negative consequences for your account.

Be accessible to customers:

Nothing is more frustrating to a buyer than not knowing the status of their order. Respond quickly to buyer contacts and notify them when an order’s shipment is delayed. Make it easy for customers to know how to reach you so that they trust that you will make their sales experience go smoothly.

Build a good feedback rating:

Customers pay close attention to feedback, and so do we as we monitor your performance. We have found that the keys to good feedback are accurately describing your items, getting items to buyers quickly, and being prompt in responding to buyer questions. You may also want to solicit feedback on your packing slips.

Handle returns and refunds gracefully:

No one looks forward to taking returns and making refunds, but it is part of selling and a requirement of the BuyNatural sales process. Taking returns gracefully can lead to better feedback about your customer service. Sellers are required to have return policies that match or exceed the BuyNatura;’s return policies available on buyatural.com.au. This includes accepting returns of most items up to 90 days after delivery (in sellable condition). While you can offer your own returns policy this doesn’t limit a customer’s rights under the Australian Consumer Law or your obligations to comply with the BuyNatural returns policies. For more information, see Returns.

Know where to look for answers:

Take time to examine all the articles in the Seller Knowledge base as well as your legal agreement and our other policies. If you have questions, a good place to begin is the Seller Knowledge base found in your Seller dashboard.